Ordering from the US, Europe and other overseas markets

Where it ships from

All STBIO MEDIA own-brand products ship from our factory in New Taipei City, Taiwan. We do not currently hold stock in the United States or Europe; shipments go directly from Taiwan to you or your forwarder.

Lead time

표준품은 주문 확정 후 7영업일 이내에 출고합니다. 주문 생산 조성과 대량 주문의 생산 기간은 견적서에 기재합니다. 항공 특송은 보통 수일, 팔레트 단위 해상 운송은 출고마다 안내합니다.

Incoterms and who handles import

We quote EXW Taiwan or FOB Taiwan as standard, and CIF/CFR to your port on request. Import customs clearance and duties in your country are handled by you or your forwarder; we provide every document they need and can work with your nominated forwarder or courier account.

HS codes

Peptones and protein hydrolysates: HS 3504.00. Prepared culture media: HS 3821.00. Yeast extracts: HS 2106.90 or 3504.00 depending on the product. The exact code for each product is stated on the commercial invoice.

Documents with every shipment

Commercial invoice, packing list, Certificate of Analysis for each lot, Safety Data Sheet. Certificate of origin, health or free-sale certificates and legalised documents can be arranged on request before shipment.

Minimum order and pack sizes

표준 포장은 500 g, 5 kg, 25 kg이며 최소 주문 수량은 없습니다. 평가용 시료도 하한이 없습니다.

Payment

미국 달러 은행 송금(T/T)이며 지불 조건은 견적서에 기재합니다. 신용카드 결제는 받지 않습니다. 반복 주문은 다른 방식을 협의할 수 있습니다.

Samples

Evaluation samples of standard pack size are free and shipped by courier, usually arriving within a week. Request them from the product page or the sample request form, noting your intended use.

Response time

Quotations and technical questions are answered within one business day. We are at UTC+8; messages sent during the US or European working day are answered by your next morning.

Figures on this page are general; the quotation for your product and quantity is the binding document.